European Automotive Specialists is what every mechanic/shop should aspire to. The client experience begins with the first point of contact whether it is by phone or in person at the counter. Having someone handle this in such a friendly, professional manner is critical to a positive experience. Having your "issue" explained clearly and with options of solutions provides a high degree of comfort. Receiving your vehicle back ON TIME and without the extra 'add-ons' that are typically pressed on you at the end is a breath of fresh air. I would highly recommend them, and do, to anyone I can. Kudos, EAS, you are doing it right!