my fuel pump went out last sat. morning, and while I was stressed out dealing with getting the car towed, getting my daughter to daycare, and trying to figure out how I was going to get to work, Patrick remained cailm and helpful on the phone. they made sure that the care was looked at that day so I would have the time to figure out what to do next. and had the car fixed by the end of the day on Monday. price was around where I expected it to be, and they did a fantastic job. not only will I recommend them to others I will be returning... hopefully not too soon though :)