I originally left a positive review because when I first picked up my Volkswagen, the engine light appeared to be off and I believed the issue had been fixed. I picked my car up on Friday, May 1st. However, the very next day, Saturday, May 2nd, the same issues returned while driving. I originally brought my vehicle in because it was cutting off in traffic, slowing down unexpectedly, showing a significant airflow-related code, and had an engine warning light on. I was told that the recommended engine cleaning/repair would fix the issue, stop the car from cutting off, and resolve the warning lights. Since the shop was closed over the weekend, I contacted them first thing Monday morning to report that the engine light and EPC warnings had already returned and the car was still losing power, speeding up and slowing down unexpectedly, and acting unsafe while driving. When I brought the car back under their warranty, the vehicle was checked and the engine light was temporarily off and no code was showing at that moment. However, I was told that if the issue returned, it was most likely the turbo or turbo gasket. As soon as I left and got on the freeway, the engine light and EPC warnings came back on immediately, and I contacted them right away. After spending $4,436.66, I was then given an additional estimate of $3,712.85 for turbo-related repairs, even though the original issue was still not resolved. In addition, after getting the vehicle back, I began experiencing additional sensor warnings and dashboard alerts. I was already dealing with a tire sensor light issue, but now I am receiving additional tire sensor warnings and other sensor-related alerts that were not present before the repair. At this point, I am sharing my updated experience because the original issue was not resolved.
Thank you, Monique, for the high recommendation! We're thrilled you found us and appreciate your kind words. At European Automotive Specialists, we strive to provide honest and professional service, so it's wonderful to hear about your positive experience. Please don't hesitate to reach out if you need anything in the future. We're always here to help!
- European Automotive Specialists